Customers want brands to be a hub of solutions and like minded people

There is a fundamental shift in consumer values towards experiences over things. The most important factor for happiness and well-being is: getting engaged. Engaged users are overly satisfied with your product or service. They are loyal, repeat buyers, and willing to advocate.

Value of Engaged Customers

Increased revenues

  • Buying 90% more frequently than average buyers
  • Spending 300% more money each year
  • 5x more likely to choose your brand for future purchases

Better loyalty

  • They trust you and are willing to deepen their connection
  • 5x more likely to say ‘this is the only brand I would choose’
  • 4x more likely to feel that the brand “knows how I prefer to interact”

Get advocacy

  • 7x more attention than branded content
  • 4x more likely to advocate on their network
  • 90% of purchases are influenced by customer opinions
Unlock Customer Engagement

brandslisten community website screenshot

How to engage your customers

Lead with experience. Easily accessible communities offer one-to-one experiences for everyone. Equally important: customers value authenticity. In the age of social media, openness and empathy are particularly important in distinguishing your brand from competition.

01. Customer Communities

community experts

Expert Community

Customers are looking for role models they can trust. With an expert community you close the gap between official corporate communications and the power of your crowd.

community product

Product Community

Every shopper is an expert of his own product experiences. Product Communities efficiently connect your product information with the product experiences of your customers.

community service

Service Community

Connect the passion of your customers with customer driven customer care: the power of your crowd is able to help thousands of customers with only one helpful hint.

Learn more about Brandslisten communities

02. Customer Engagement Modules

Product Tests

Brandslisten tester communities allow your customers to apply for testing products, to give personal opinions on products, as well as, to consult reviews from other testers.

Ratings

Collect product reviews and ratings, wherever your customers prefer to share their experiences with your crowd. Brandslisten Ratings comes with customizable frontends and the ability to monitor and measure every click.

Discussions

Convert casual readers into regular contributors. Brandslisten Discussions helps publishers to captivate readers and keep them coming back for more, with robust sign-in options, cross-site notifications and more.

Comments

Convert passive readers into active co-editors and co-contributors. Brandslisten Comments enables customers to voice their experiences and opinions about products, and share them with your crowd.

Learn more about Brandslisten Modules

03. Customer Engagement API

brandslisten engagement api

Customer Engagement API Build your own Engagement Solution – with our powerful Rest-API you can use most of our features in completely autonomous environments. Detailed documentation and personal support included.
Learn more about Brandslisten API

Why Brandslisten? Because we deliver.

Get real results

  • We deliver value you can measure
  • Improved customer satisfaction
  • Loyalty and retention
  • Better visibility in customer journeys
  • Search engines and social networks
  • Growth of brand advocacy
  • More and more precise customer insights

Data Security

  • 100% GDPR compliant
  • Single Sign On compatible
  • Ownership of Data: It is all yours

Professional Services

  • Dedicated Key Account Manager
  • Community Management & Building
  • Customer Engagement Analytics & Consulting
time

Time to market

  • Brandslisten is plug & play
  • Frontends, SSO, or Data Base Imports will be in-house

Brandslisten Analytics

  • Get access to all required data to drive powerful engagements - in real time

Hosting

  • Physical separation of your data and application guarenteed
  • SaaS virtual Cloud Server
  • Dedicated Root Server
  • On premise

API

  • Flexible, fully developed rest API. Everything documented, immediately usable & customizable

Impressive Network

  • Brandslisten is part of a vibrant network of consultancies, agencies, and softwares
technology

Modern Technology

  • Ruby on Rails & reactJS frontends
  • Real-time linguistic check with alerts and automatic blocking of unwanted content

Future-proof

  • Modern, UX-optimized interfaces and innovative technology
  • All features under continuous improvement
  • Constant update cycles

Get in touch

References